[like this] need your input.Last updated: [DATE] · Operated by [LEGAL ENTITY / OWNER NAME] ("Naomi", "we", "us"). Contact: gerrit@gerritgrundling.com.
1. Who this covers
Naomi provides a phone/reception and member-care platform to churches ("Churches"). This policy applies to visitors of this website, Church staff who use the console, and Church members who use the member portal. Each Church decides what information to collect from its people and is responsible for its own use of that information; for member data, the Church is the data controller and Naomi acts as its service provider.
2. Information we collect
- Account details — name, email, phone number, role, and login credentials.
- Church-provided records — member lists and contact details a Church adds or bulk-uploads.
- Content you submit — prayer requests, messages, questions, notes, and Bible highlights.
- Call information — caller phone number, and, where a Church enables it, call audio, recordings, and transcripts.
- Technical data — IP address, device/browser information, and local storage/cookies needed to run the app and keep you signed in.
- Notification data — push-notification subscriptions and email preferences you set.
3. How we use information
- To answer and route calls to the right Church and staff, and to take and deliver messages and prayer requests.
- To operate the member portal, teaching library, messaging, and daily inspiration.
- To send notifications you or your Church have set up (email and, if enabled, push).
- To detect urgent safety situations (for example, a caller in crisis) and route them to a human quickly.
- To secure, maintain, and improve the service.
4. Automated assistance & call handling
Naomi uses automated systems, including artificial intelligence, to help understand and respond to calls and messages. Where a Church enables phone answering, calls may be recorded, transcribed, and handled by an automated assistant. Where notice or consent is required by law, callers are informed at the start of the call and may ask to speak with a person. Automated output can be imperfect and is not a substitute for professional advice.
5. Sensitive information
Prayer requests and pastoral matters can be deeply personal. We treat them as sensitive: we do not sell personal information, we do not use it for advertising, and access is limited to the member's own Church staff and the systems needed to deliver the service.
6. Who we share it with
We share information with the Church you belong to, and with service providers that operate parts of the platform under contract, including:
- Telephony (call handling) — Twilio
- Speech-to-text (transcription) — Deepgram
- AI assistance — Anthropic
- Email and hosting — Hostinger
We may also disclose information if required by law or to protect someone's safety. We do not sell your information.
7. Retention
We keep information for as long as your Church maintains its account and as needed to provide the service, then delete or de-identify it within a reasonable period. Encrypted backups are retained on a rolling short-term basis. A Church may request deletion of its data.
8. Security
Traffic is encrypted in transit, access is restricted by role, and datastores are not exposed to the public internet. No system is perfectly secure, but we work to protect your information and to respond promptly to issues.
9. Your choices & rights
You can update your profile, turn notifications on or off, and opt out of the daily email at any time in the app. To access, correct, or delete your information, contact your Church or us at gerrit@gerritgrundling.com. Depending on where you live, you may have additional rights under applicable law.
10. Children
The service is not directed to children under 13. Where a Church includes minors, the Church is responsible for obtaining any parental consent required by law.
11. Changes
We may update this policy; we will revise the "last updated" date and, for material changes, provide additional notice.
12. Contact
Questions about this policy: gerrit@gerritgrundling.com.